SHIPPING TIMELINE
All in-stock orders at Sip Hip Hooray are typically processed and dispatched within 1-3 business days. We don't operate on Saturdays, Sundays, or U.S. holidays. For personalized items, anticipate around 2-3 weeks for delivery after you've approved the artwork.
Do bear in mind that holidays, product launches, and sales events might extend order processing times.
SHIPPING DELAYS & REFUNDS
We strive to deliver your order promptly. If, however, your non-personalized order does face a delay from our end and arrives late (excluding shipping courier-related delays which aren't covered), you're eligible for a refund once you return the items. We'll provide a call tag for the product return. Upon receiving the returned items, your refund will be processed.
SHIPPING COURIERS
We use a range of couriers to ensure your order reaches you efficiently. If you have restrictions on receiving from a particular courier, inform us by emailing orders@siphiphooray.com with your order number.
SHH EXCLUSIVE DESIGNED PRODUCTS
(Product lines like Christmas sweatshirts, Gildan sweatshirts, fun mugs)
These are exclusively crafted and undergo a 10 business day production cycle. Since they're tailored just for you, we can't cancel them once they're in production.
RETURNS
Returns are accepted within 14 days of you receiving your order, provided the items are unused, undamaged, and returned in their original packaging. Kindly include your packing slip when you return. Shipping costs are borne by the customer and are non-refundable. After we receive and inspect the return, we'll process your refund, notifying you via email. Please allow up to 10–14 days for the refund to reflect in your statement. However, items bought at a discount or are personalized in any way are deemed final sale.
Send Returns to:
Sip Hip Hooray Returns
C/O Fulfillment
210 W. Main St.
Tomball, TX 77375
CUSTOM SKETCH ARTWORK POLICY
For custom sketches, we accommodate 2 rounds of alterations, provided they don't necessitate a complete redo. Should you have specific changes in mind, do relay them so our artist can incorporate them. However, since these sketches are meticulously hand-drawn and delivered to you, the associated fees are non-refundable.
CONTACT US
Got questions? We're here for you.
Email: orders@siphiphooray.com
Phone: 713.247.9856
Just got these vow books for my wedding next Saturday and they are so beautiful! Can't wait to use them next week! Highly recommend this show! Quick and easy!
These books are gorgeous! So well made and great quality! Can't wait to use for our big day!
Amazing! I love them! I would attach a picture, but one is a surprise so I will come back and do so.
Thanks so much!
These came out beautifully and were high quality and the perfect size! SipHipHooray was so accommodating and responsive switching up the fonts a bit, making sure the vow books matched the guest book we also ordered through their shop! Thank you.
They came out so nice!! The quality is amazing, the foil perfect, color spot on, and the covers are so soft and lux feeling!!
We love them! The paper is super soft. They are just perfect!
Great communication, fabulous product, fast delivery. Thank you so much!
Love them. Can't wait to use them for my Vow Renewal Ceremony on the beach. I had a custom our and it was great communication with the seller. All of my questions were answered quickly.