Product FAQs
Absolutely! All of our custom products receive a design proof prior to production. Nothing goes to print until you’ve approved it!
We’re here to help! Just reach out to us at orders@siphiphooray.com — as long as your order hasn’t entered production, we will always do our best to update it.
We unfortunately don't have control over the taxes that are charged - they are added in automatically based on your shipping address.
The standard turnaround time to have our custom products delivered, in hand, is approximately 2 weeks after the date of your final proof approval. We do have rush options if needed sooner. See drop down in listing regarding turnaround times and rush costs.
When your order ships you will receive a separate email providing you with a tracking number to track your order.
You can also log into your account and click on the order in question to see the status.
Items may ship separately due to the production process, but we always try to minimize packaging when possible. If your items do ship separately we will update each item on your order with it's own tracking.
We know how frustrating it is to have a package delayed or, worse, go missing — especially when you're counting on it for an event. Once your order leaves our hands, it’s in the carrier’s control (typically UPS or USPS), and we are not responsible for packages that are delayed, lost, stolen, or marked as delivered but not received.
Because of this, we strongly recommend shipping to a secure address where someone will be available to receive the package — especially if you live in an area where package theft is common.
If your tracking shows a delay or delivery issue, we’re happy to help you navigate next steps with the shipping carrier. Just reach out to orders@siphiphooray.com and we’ll do everything we can on our end.
Collapsible Foam - 4MM polyurethane collapsible foam, this is the most common type of can cooler
Neoprene - 3mm thick neoprene, similar to wetsuit material. The neoprene will work great on cans and also provides a tight fit on bottles with a zigzag side stitch on each seam.
Yes we do love custom art and can work with custom design! Feel free to upload your your art or design inspiration using the image upload button on the product page, or email it to us to directly to orders@siphiphooray.com
Because all of our products are custom-made just for you, we’re unable to accept returns or exchanges for reasons such as a change of mind, event cancellation, or customer-provided errors (like typos or incorrect dates submitted in the order form).
That said, your satisfaction matters to us. If your item arrives with a printing error or product defect, please reach out to orders@siphiphooray.com within 10 days of delivery, and we’ll gladly assess the issue and offer a reprint or solution when appropriate.
We stand by our quality and want every customer to feel confident ordering from us — so please double-check your proof and details before giving final approval!
The custom art fee is in addition to the product cost, and you can find those links in the listings, as well as below! With the purchase of the custom hand drawn art fee, you will also receive your own digital file of the drawing to have on hand or for use on other projects inside or outside of our shop!