Sip Hip Hooray in stock orders are processed and shipped within an estimated 1-3 business days. Please note that we do not ship on Saturdays, Sundays, or U.S. holidays. Personalized items ship times vary. Typical turn around for printed items is 2-3 weeks for delivery after artwork approval.
Please allow additional time for order processing during holidays, new product launches and sales.
Our shipping couriers vary based on package sizes, location, and rates. If there is any reason that you cannot receive a package from a specific courier please send us an email, with your order number, to orders@siphiphooray.com for further assistance.
SHH EXCLUSIVE DESIGNED PRODUCTS (Christmas sweatshirts, Gildan sweatshirts, fun mugs)
10 business day production, once in production we aren’t able to cancel this product as it is printed just for you!
Sip Hip Hooray accepts returns within 14 days of receipt given the order is unused, undamaged, and in its original packaging. Please send your order and your packing slip to the below address. Once we receive the return, we will notify you via email and issue a refund on your card, though shipping costs are non-refundable. Gift cards and any items that are purchased at a discounted price or are personalized in any way are final sale.
Please note that credits may take up to 10–14 days to appear on your statement.
Sip Hip Hooray Returns
C/O Fulfillment
210 W. Main St.
Tomball, TX 77375
On our custom sketch artwork we do allow up to 2 rounds of changes on your artwork, as long as they don't involve completely redrawing. If we receive specific instructions that were needed to be altered and revised on the existing sketch so we can relay to our artist! Our venue and pet sketch fees are a non-refundable service as they are hand-drawn and since your drawing was already created and emailed to you, we are unfortunately unable to refund that part of any order.
Have any questions? We're happy to help.
Please email us at orders@siphiphooray.com or call 713.247.9856.
The cups are AMAZING!! I am so in love with them, and they will be perfect for my baby shower. I gave 4 stars on customer service because it was REALLY hard to get a response from this seller. I didn't know if I was choosing the right “rush” product, and I really got no feedback on that. All in all, this was a good experience. I have ordered from them before and would order again (with plenty of time to get the item and not be waiting on a response).