SHIPPING TIMELINE
All in-stock orders at Sip Hip Hooray are typically processed and dispatched within 1-3 business days. We don't operate on Saturdays, Sundays, or U.S. holidays. For personalized items, anticipate around 2-3 weeks for delivery after you've approved the artwork.
Do bear in mind that holidays, product launches, and sales events might extend order processing times.
INTERNATIONAL SHIPPING POLICY
We are unable to pre-calculate all international shipping rates at checkout. Once your order is placed, our team will review your order, including the product specifications, box size, and weight. There may be additional shipping charges applied after your order has been processed. If any additional costs arise, we will reach out to you for confirmation before proceeding with shipment.
SHIPPING DELAYS & REFUNDS
We strive to deliver your order promptly. If, however, your non-personalized order does face a delay from our end and arrives late (excluding shipping courier-related delays like weather or equipment failure), you're eligible for a refund once you return the items. We'll provide a call tag for the product return. Upon receiving the returned items, your refund will be processed.
SHIPPING COURIERS
We use a range of couriers to ensure your order reaches you efficiently. If you have restrictions on receiving from a particular courier, inform us by emailing orders@siphiphooray.com with your order number.
SHIPPING PROMOS
Shipping promotions are only applicable to the contiguous United States.
SHH EXCLUSIVE DESIGNED PRODUCTS
(Product lines like Christmas sweatshirts, Gildan sweatshirts, fun mugs)
These are exclusively crafted and undergo a 10-business day production cycle. Since they're tailored just for you, we can't cancel them once they're in production.
RETURNS
Due to the custom nature of our products, all sales are final.
CUSTOM SKETCH ARTWORK POLICY
For custom sketches, we accommodate 2 rounds of alterations, provided they don't necessitate a complete redo. Should you have specific changes in mind, do relay them so our artist can incorporate them. However, since these sketches are meticulously hand-drawn and delivered to you, the associated fees are non-refundable.
CONTACT US
Got questions? We're here for you.
Email: orders@siphiphooray.com
Phone: 713.247.9856
Let me know if you'd like any further adjustments!
We have been to weddings before and gotten coozies that were both neoprene and foam. We use the same neoprene ones because they are literally 1000x better quality than foam. We are SO happy with our order and the quality of the coozie and the designs on it. We are so excited to give these out on our wedding day! Also very thankful to be able to find a coozie that did not have a cheesy line about “to have and to hold” or “we came to booze”. Happy with the customization offered and the different amounts of designs to choose from!
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These are so cute and great quality! The seller sent me a proof before sending it. It came out beautiful!
These are so cute and great quality! The seller sent me a proof before sending it. It came out beautiful!
These personalized koozies are great. They are perfect for my daughter's upcoming wedding.
These personalized koozies are great. They are perfect for my daughter's upcoming wedding.
Could not be more thrilled with how these turned out. We had to pay extra for the sketch of our venue but it was well worth. We were able to order napkins and a guest book with the same “logo” on it!
Could not be more thrilled with how these turned out. We had to pay extra for the sketch of our venue but it was well worth. We were able to order napkins and a guest book with the same “logo” on it!
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