SHIPPING TIMELINE
All in-stock orders at Sip Hip Hooray are typically processed and dispatched within 1-3 business days. We don't operate on Saturdays, Sundays, or U.S. holidays. For personalized items, anticipate around 2-3 weeks for delivery after you've approved the artwork.
Do bear in mind that holidays, product launches, and sales events might extend order processing times.
INTERNATIONAL SHIPPING POLICY
We are unable to pre-calculate all international shipping rates at checkout. Once your order is placed, our team will review your order, including the product specifications, box size, and weight. There may be additional shipping charges applied after your order has been processed. If any additional costs arise, we will reach out to you for confirmation before proceeding with shipment.
SHIPPING DELAYS & REFUNDS
We strive to deliver your order promptly. If, however, your non-personalized order does face a delay from our end and arrives late (excluding shipping courier-related delays like weather or equipment failure), you're eligible for a refund once you return the items. We'll provide a call tag for the product return. Upon receiving the returned items, your refund will be processed.
SHIPPING COURIERS
We use a range of couriers to ensure your order reaches you efficiently. If you have restrictions on receiving from a particular courier, inform us by emailing orders@siphiphooray.com with your order number.
SHIPPING PROMOS
Shipping promotions are only applicable to the contiguous United States.
SHH EXCLUSIVE DESIGNED PRODUCTS
(Product lines like Christmas sweatshirts, Gildan sweatshirts, fun mugs)
These are exclusively crafted and undergo a 10-business day production cycle. Since they're tailored just for you, we can't cancel them once they're in production.
RETURNS
Due to the custom nature of our products, all sales are final.
CUSTOM SKETCH ARTWORK POLICY
For custom sketches, we accommodate 2 rounds of alterations, provided they don't necessitate a complete redo. Should you have specific changes in mind, do relay them so our artist can incorporate them. However, since these sketches are meticulously hand-drawn and delivered to you, the associated fees are non-refundable.
CONTACT US
Got questions? We're here for you.
Email: orders@siphiphooray.com
Phone: 713.247.9856
Let me know if you'd like any further adjustments!
Absolutely perfect! Ordered with a very short timeline and they arrived the night before our party- everyone loved them!
Absolutely perfect! Ordered with a very short timeline and they arrived the night before our party- everyone loved them!
Great shop! Great communication! Fast shipping! Love my coozies!
Great shop! Great communication! Fast shipping! Love my coozies!
Amazing favors for our wedding. Just what we imagined, timely and great service!
Amazing favors for our wedding. Just what we imagined, timely and great service!
Our koozies came out absolutely perfect! We're
So excited for our wedding guests to get them the day of! Thank you so much!
Our koozies came out absolutely perfect! We're
So excited for our wedding guests to get them the day of! Thank you so much!
My koozies turned out PERFECT! I highly recommend you go with this company. Everything was so easy when purchasing. Thank you!
My koozies turned out PERFECT! I highly recommend you go with this company. Everything was so easy when purchasing. Thank you!