SHIPPING TIMELINE
All in-stock orders at Sip Hip Hooray are typically processed and dispatched within 1-3 business days. We don't operate on Saturdays, Sundays, or U.S. holidays. For personalized items, anticipate around 2-3 weeks for delivery after you've approved the artwork.
Do bear in mind that holidays, product launches, and sales events might extend order processing times.
SHIPPING DELAYS & REFUNDS
We strive to deliver your order promptly. If, however, your non-personalized order does face a delay from our end and arrives late (excluding shipping courier-related delays which aren't covered), you're eligible for a refund once you return the items. We'll provide a call tag for the product return. Upon receiving the returned items, your refund will be processed.
SHIPPING COURIERS
We use a range of couriers to ensure your order reaches you efficiently. If you have restrictions on receiving from a particular courier, inform us by emailing orders@siphiphooray.com with your order number.
SHH EXCLUSIVE DESIGNED PRODUCTS
(Product lines like Christmas sweatshirts, Gildan sweatshirts, fun mugs)
These are exclusively crafted and undergo a 10 business day production cycle. Since they're tailored just for you, we can't cancel them once they're in production.
RETURNS
Returns are accepted within 14 days of you receiving your order, provided the items are unused, undamaged, and returned in their original packaging. Kindly include your packing slip when you return. Shipping costs are borne by the customer and are non-refundable. After we receive and inspect the return, we'll process your refund, notifying you via email. Please allow up to 10–14 days for the refund to reflect in your statement. However, items bought at a discount or are personalized in any way are deemed final sale.
Send Returns to:
Sip Hip Hooray Returns
C/O Fulfillment
210 W. Main St.
Tomball, TX 77375
CUSTOM SKETCH ARTWORK POLICY
For custom sketches, we accommodate 2 rounds of alterations, provided they don't necessitate a complete redo. Should you have specific changes in mind, do relay them so our artist can incorporate them. However, since these sketches are meticulously hand-drawn and delivered to you, the associated fees are non-refundable.
CONTACT US
Got questions? We're here for you.
Email: orders@siphiphooray.com
Phone: 713.247.9856
They look just as I expected and she was great! Worked with me the design and kept me updated step by step