Sip Hip Hooray in stock orders are processed and shipped within an estimated 1-3 business days. Please note that we do not ship on Saturdays, Sundays, or U.S. holidays. Personalized items ship times vary. Typical turn around for printed items is 2-3 weeks for delivery after artwork approval.
Please allow additional time for order processing during holidays, new product launches and sales.
Our shipping couriers vary based on package sizes, location, and rates. If there is any reason that you cannot recieve a package from a specific courier please send us an email, with your order number, to orders@siphiphooray.com for further assistance.
Sip Hip Hooray accepts returns within 14 days of receipt given the order is unused, undamaged, and in its original packaging. Please send your order and your packing slip to the below address. Once we receive the return, we will notify you via email and issue a refund on your card, though shipping costs are non-refundable. Gift cards and any items that are purchased at a discounted price or are personalized are final sale.
Please note that credits may take up to 10–14 days to appear on your statement.
Sip Hip Hooray Returns
C/O Fulfillment
15735 FM 2920 Rd.
Tomball, TX 77377
On our custom sketch artwork we do allow up to 2 rounds of changes on your artwork, as long as they don't involve completely redrawing. If we receive specific instructions that were needed to be altered and revised on the existing sketch so we can relay to our artist! Our venue and pet sketch fees are a non-refundable service as they are hand-drawn and since your drawing was already created and emailed to you, we are unfortunately unable to refund that part of any order.
Have any questions? We're happy to help.
Please email us at orders@siphiphooray.com or call 713.247.9856.
I loved working with Meagan!! She was open to all of my requests and changes and got back to me in a timely manner. They shipped quickly as well! She's so creative and I would definitely order again.
Fantastic as always! Arrived quicker than expected and were so cute for my best friends bachelorette party
Love the cups! The owner was very responsive and easy to work with. I know this cups will be a smash hit at my sons first birthday (fiesta themed) party!
Amazing response time! Quickest shipping ever!!!! Such amazing koozies! Great quality, amazing colors!!! These are so perfect