SHIPPING TIMELINE
All in-stock orders at Sip Hip Hooray are typically processed and dispatched within 1-3 business days. We don't operate on Saturdays, Sundays, or U.S. holidays. For personalized items, anticipate around 2-3 weeks for delivery after you've approved the artwork.
Do bear in mind that holidays, product launches, and sales events might extend order processing times.
SHIPPING DELAYS & REFUNDS
We strive to deliver your order promptly. If, however, your non-personalized order does face a delay from our end and arrives late (excluding shipping courier-related delays which aren't covered), you're eligible for a refund once you return the items. We'll provide a call tag for the product return. Upon receiving the returned items, your refund will be processed.
SHIPPING COURIERS
We use a range of couriers to ensure your order reaches you efficiently. If you have restrictions on receiving from a particular courier, inform us by emailing orders@siphiphooray.com with your order number.
SHH EXCLUSIVE DESIGNED PRODUCTS
(Product lines like Christmas sweatshirts, Gildan sweatshirts, fun mugs)
These are exclusively crafted and undergo a 10 business day production cycle. Since they're tailored just for you, we can't cancel them once they're in production.
RETURNS
Returns are accepted within 14 days of you receiving your order, provided the items are unused, undamaged, and returned in their original packaging. Kindly include your packing slip when you return. Shipping costs are borne by the customer and are non-refundable. After we receive and inspect the return, we'll process your refund, notifying you via email. Please allow up to 10–14 days for the refund to reflect in your statement. However, items bought at a discount or are personalized in any way are deemed final sale.
Send Returns to:
Sip Hip Hooray Returns
C/O Fulfillment
210 W. Main St.
Tomball, TX 77375
CUSTOM SKETCH ARTWORK POLICY
For custom sketches, we accommodate 2 rounds of alterations, provided they don't necessitate a complete redo. Should you have specific changes in mind, do relay them so our artist can incorporate them. However, since these sketches are meticulously hand-drawn and delivered to you, the associated fees are non-refundable.
CONTACT US
Got questions? We're here for you.
Email: orders@siphiphooray.com
Phone: 713.247.9856
Great customer service when there was a problem and the product is amazing! We can't stop staring at it!!
My daughter loves it... Great gift
These straws are cuuuttee! No idea about the functionality as of yet, but even I'm impressed with the longer names! Bought these for my friend's virtual bachelorette party and am so excited to mail it out to the girls (along with a drink set, of course). Fast turnaround considering the custom nature, and the 'handwriting' for each name looks very neat and cute. Thank you for such a great and seamless shopping experience! =) (If I can update this photo with one of us actually using these on our Zoom/virtual celebration in a few months, I will!)
Awesome straws! Would like to try other colors someday, but so far, multi-colored and clear are pretty nice!
The coolest custom straws ever! Multi-color is pretty cute, but I'm loving the clear ones!
Awesome! The longer names are kind of harder to maneuver, but they still look pretty cool. =)
Cannot say enough good things about SipHipHooray. Fast service, and quality items every time!
Shipped super quickly and the 'handwriting' of these straws are so elegant! Love them!
These straws are the bomb, honestly. Shorter names do seem to be less cumbersome to use, but it's so cool to see the longer names rendered in straw-format!
I won the best sister award for this gift to my sister. it's so unusual you cant help but smile. Used as wall art over a straw!